Guests Complain About Sinking Front Steps in Richmond Hill, Ontario

When you have company over, the last thing you want is for them to trip and fall before they even make it into your house.

A customer in Richmond Hill, Ontario, decided to call Canadian Concrete Leveling after hearing visitors' complaints about their front steps. The concrete was settling, which created a considerable trip hazard right in front of the main door.

Project Manager Joe McColl travelled to the home and inspected the front walkway. The step was sinking evenly, so Joe determined the cause was poor fill materials. As these soils erode and wash away over time, it makes room for the step to sink. Joe showed the customer a demonstration video of how our PolyLevel® System uses expanding polyurethane injections to lift the steps back to a safe grade.

Foreman Kyle McKeown started the repair by drilling dime-sized holes in the concrete surface. He used these holes as injection ports for our high-density polyurethane. Kyle carefully installed the solution while ensuring the steps lifted evenly. Once the repair was complete, Kyle patched the holes with fresh concrete. 

The customer is happy his guests no longer complain every time they come over. His investment is protected, and he's comfortable knowing our solution comes with a warranty.